Shipping policy

WHAT ARE MY SHIPPING AND DELIVERY OPTIONS?

Door to Door Delivery

We offer various shipping options. In-some cases a third-party supplier may be managing our inventory and will be responsible for shipping our products.

For Metro Manila, we delivery via company messenger and it takes 2 to 5 working days. For provincial orders, we use Ninjavan and it takes 5 to 7 business days for provincial addresses except Cotabato (not included the holidays and weekends). It varies also on location.  For Cotobato, we ship via LBC.
Schedule of shipment also happens after payment is verified. Payment options for online orders are BPI/BDO Bank deposit, G-cash and credit card through Paypal.

 

Shipping Rates

We offer free shipping nationwide (except for locations in Cotobato) shipping for orders P5000 and above. Customers will pay just P150-P200 for shipping on any order below P5000 (P150 for Metro Manila/ P200 for Provincial orders)

For Cotobato orders, shipping costs will vary on weight of parcel. This is shipped via LBC.

 

Same-Day Deliveries

For Metro Manila orders, Yes, we can arrange to book a courier service such as Grab, Lalamove or Mr. Speedy for you, however shipping charges incurred is at your expense, and will be paid "collect" directly through the 3rd-party service provider. Item must also be fully paid before shipping through OTC, G-Cash, or Paypal.

Should you wish to order directly through the website, note that there is still a flat rate delivery fee of P150 for orders less than P5000. Thus you can also order direct through personal message to avoid this additional cost. You can also opt to avail courier's "pabili" service and pay the driver COD.

 

In-Store Pickup

In-store pick up is available for all items. However, some items may not be readily available in a certain store and will require a store transfer. In this case, our customer service team will be in touch to give you an update.

For personalized goods, they are only qualified for pick up after being full paid. The lead time for processing of a monogram, which is 7 working days still applies.

Pickups are available from Monday to Sunday from 11:00 am to 5:00 pm (or depending on the Mall Hours of UP Town Center or Shangri-la Plaza). An SMS confirmation will also be sent to you once your item is ready for pick up.

 

International Delivery

We ship international orders via FedEx. To get an estimate quote on international shipping rates please contact us at thetannerymanila@gmail.com Send your contact information, delivery address, and product/s you wish to order.

Updated 12/03/2022