Frequently Asked Questions
OUR PRODUCTS
Are all your products made of real leather?
Do your products come with a warranty?
OTHER SERVICES
I saw a design on the site, but it is out of stock, how can I order this?
Do you also do Made-to-Order or Custom Designs?
How about bulk orders for corporate giveaways?
ONLINE SHOPPING
How do I shop online?
How do I use my discount/promo/voucher code?
What payment methods do you accept?
In which banks can I make Over the Counter Payments?
What are the delivery times and costs?
PRODUCT RETURNS
What if I want to return an item?
What is store credit and how do I get it?
What if the item I have received has defects?
Are there non-returnable items?