Frequently Asked Questions


OUR PRODUCTS

Are all your products made of real leather?

Do your products come with a warranty?

 

OTHER SERVICES

I saw a design on the site, but it is out of stock, how can I order this?

Do you also do Made-to-Order or Custom Designs?

How about bulk orders for corporate giveaways?

 

ONLINE SHOPPING

How do I shop online?

How do I use my discount/promo/voucher code?

What payment methods do you accept?

In which banks can I make Over the Counter Payments?

What are the delivery times and costs?

 

PRODUCT RETURNS

What if I want to return an item?

What is store credit and how do I get it?

What if the item I have received has defects?

Are there non-returnable items?