Shopping Policies and Guidelines

Shopping online has never been easy. Do it in just 4 steps:

Step 1: Choose an item and add to your cart. Once you are decided on the products you will be purchasing, go the product page, choose the quantity and color from the drop-down menu and click the ADD TO CART button

Step 2: Check your cart and proceed to checkout

Step 3: Sign in to your account or use a guest account. Sign up need only be done once. By providing your information once, you will be able to be updated with our promos and event as well.

Step 4: Enter delivery and payment information

Once you have ordered, your order it will automatically be processed, a confirmation text and/or email from us will be sent within the day or two. For faster response, you may text us right after sending in your order details at 09175964013.

How do I use my discount/promo/voucher code?

Using your code is as easy as 1-2-3!

  1. Click Add to Cart
  2. Click Checkout
  3. Login as Guest or to your account
  4. Order Now
  5. Enter the coupon code at the text field below the total amount at the right hand side.
  6. Click on Use Coupon

What is store credit and how do I get it?

You can receive store credits on returns made from online purchases. This credit can be used for future purchases at our store. Please note that store credit is only granted once returned items have been processed by Quality Control who will confirm any proposed fault(s) in items or deem the item to be unworn and in original condition.

 What payment methods do you accept?

  1. COD for QC and MM orders
  2. Credit Card payment via Paypal
  3. OTC via BPI and BDO

In which banks can I make Over the Counter Payments?

Banco De Oro (BDO) Account:
Acct No. ‎011208-0002-80
Acct Name: Goldenhide Enterprises Inc.

Bank of the Philippines (BPI Express) Account:
Acct No. ‎‎004633-0912-64
Acct Name: Goldenhide Enterprises Inc.

What are the delivery times and costs?

We aim to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Customers in Metro Manila can now enjoy free shipping on any order of P3000 or more. For orders below P3000, an fixed add-on cost of P150 shall be shouldered by buyer. 

Orders will be delivered by company messenger for Metro Manila orders and partner couriers for all other locations. The delivery of the items is within 2 to 5 business days for Metro Manila and 5-7 business days for provincial addresses  from confirmation of payment (these don't include weekends and holidays).

As soon as your order is dispatched from our warehouse, you will be sent notice to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Thus it is advised, if item is needed on a specific date, client informs customer service to expedite package delivery. 

What if I want to return an item?

For any reason should you wish to return your item(s), you have 7 days upon receiving the item(s) to return your order. Please contact Customer Service to initiate the return. This is valid for store credit or a product exchange. 

Once Quality Control has inspected the returned item(s), we will aim to process your return within 5 business days.

You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us. Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services.

Should you have any further inquiries, please feel free to contact Customer Service at thetannerymanila@gmail.com at our store hotline at 0917-5964013.

 

Updated: 11/17/17