Warranty and Repair Policy
WARRANTY AND REPAIR POLICY
All of our products are carefully cut from our tanned leathers, meticulously hand crafted, making each item a unique and timeless piece.
Our handbags have a limited warranty against workmanship defects under normal use and conditions, for a period of (1) year from date of purchase (proof of purchase/ warranty card required).
This is subject to applicable conditions and exclusions. Warranty does not cover damage due to accident, negligence, and abuse. Leather damage, such as scratches, tears, holes, and piercings is not covered. Damage due to “wear and tear” which is bound to happen through the course of use, is also not included. While, the hardware of the bag is covered, but we don’t replace accessories on the basis of oxidation/ change of color.
The variations in color and texture are the prized characteristics of beautiful tanned leather. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag.
If the item proves to be defective in material or workmanship under normal use anytime within the first year, we will repair the item free of charge. If you need a repair, or to claim this warranty, please contact Customer Service.
This guarantee does not cover any transport or delivery costs of the Product, which must be borne entirely by the Customer. In order to perform this warranty, The Tannery Manila may, at its option, repair the Product, exchange it or refund you.
The warranty is only valid for the specified period and is subject to the specified conditions. This does not affect your legal rights as a consumer. The Tannery Manila’s maximum liability under this warranty is limited to the purchase price actually paid by the customer. The warranty cannot be assigned unless you notify The Tannery Manila prior to any assignment by contacting Customer Service by email of the identity of the person who is to benefit from the warranty (for example, if the Product is offered as a gift).
For other concerns and questions email us at email@example.com