Return and Exchange Policy
RETURN AND EXCHANGE POLICY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. This is valid for store credit or a product exchange. We do not issue refunds. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or +63917-5964013 to facilitate your return. . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To return your product, you should mail your product to: Hermoso Compund, Rosales St., Tugatog, Meyauayan Bulacan Meycauayan City PH 3020. You may also drop by our store branches to facilitate this return and exchange.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Merchandise with manufacturing defects can be returned for repair with our one year limited coverage warranty. Please refer to our warranty and repair policy for more information on the limitations.
Exceptions / non-returnable items
All personalized/ monogrammed merchandise and Clearance items are FINAL SALE and are not eligible for return or exchange. As a result, you have no option to claim any right of withdrawal. We therefore recommend that you give the time and attention required for designing your item.
Gift Cards are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash, except as required by law.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We can accommodate the exchange with any of our products in store, gift certificates, or a made-to-order service. If in case, replacement item is higher, any amount exceeding the original price shall be shouldered by the customer. Should the replacement item be of lower price, no refund will be given to the customer.