FAQ December 06 2013
Are all your products made of real leather?
Yes, we pride ourselves for our leathers. We manufacture our own materials from our Tannery in Meycauayan, Bulacan. This is where our bag factory also is. We source all rawhides locally.
Where can I see you?
Our retail store is located in 2nd Floor, Bldg A, Tiendesitas Frontera Verde Drive. We also join international trade fairs such as the Manila FAME where we meet our export buyers which bring our products to the global market.
You can view our products online also at www.thetannerymanila.com. Follow us on FB and instagram to stay updated.
Do you also do Made-to-Order or Custom Designs?
Yes, depending on the style. We are now, limited to leather choices from our current leather collection, which can be seen from our website. You can get a price quote from us by sending in your design, size specification and leather material of choice to firstname.lastname@example.org but better yet, drop by our Tiendesitas showroom so you can know more about this service.
I saw a design on the site, but it is out of stock, how can I order this?
Contact us to know more about our pre-order service. This means, pay the order now and we delivery within 4 weeks once the item is already reproduced. Let us know the style and color that you like and I can check with production if the material is still available.
How about bulk orders for corporate giveaways?
Yes, what type of wholesale requirement do you need? Is this for re-selling purpose or for corporate gift requirement/ company giveaways? Either way send us an email at email@example.com so we can check your needs and know what we can offer to you.
Do you also offer warranty?
Of course! We value the opinions and concerns of our customers. Once you receive your item, along with it is a warranty card. Just be sure to fill out the information and send this to firstname.lastname@example.org Our products are inclusive of one-year manufacturing warranty, meaning free repair service. If you should ever need to avail of this service, just contact us or drop your bag at our Tiendesitas store.
Rest assured, we also take care of our customers when it comes to after-sales service. For problem or concerns, send us a PM and we will get back to you as soon we can. :-)